Fraud Specialist - Customer Verification (Remote - Bali)

Join Bill Gosling Outsourcing as a Fraud Specialist and play a pivotal role in safeguarding customer transactions while delivering exceptional service. Based in beautiful Bali, you'll work remotely to guide customers through the verification process, ensuring security and trust in every transaction. In this role, you'll leverage your expertise in fraud detection and customer service to maintain the integrity of our platform. With a focus on accuracy and efficiency, you'll be part of a dynamic team dedicated to providing top-notch service to our valued customers.

At Bill Gosling Outsourcing, we are committed to innovation and excellence. Our team in Bali is at the forefront of ensuring secure and seamless transactions. As a Fraud Specialist, you'll have the opportunity to work with cutting-edge tools and technologies, contributing to our mission of creating a safe and reliable environment for our customers.

📋 Tanggung Jawab Pekerjaan

• Conduct thorough customer verification processes to prevent fraudulent activities.
• Utilize fraud detection tools such as Fraud Analytics, Risk Scoring, and Identity Verification Systems to assess and mitigate risks.
• Provide exceptional customer service by guiding customers through the verification process and addressing their concerns.
• Analyze transaction data to identify patterns and trends that may indicate fraudulent behavior.
• Collaborate with cross-functional teams to implement and improve fraud prevention strategies.
• Stay updated with the latest fraud trends and best practices in the industry.
• Ensure compliance with regulatory requirements and internal policies related to fraud prevention.
• Generate reports and provide insights to support data-driven decision making.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in fraud detection, risk assessment, or customer service roles.
• Strong knowledge of fraud detection tools and technologies such as Fraud Analytics, Risk Scoring, and Identity Verification Systems.
• Excellent communication and interpersonal skills to effectively interact with customers and team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English, both written and spoken.
• Familiarity with regulatory requirements and internal policies related to fraud prevention.
• Certification in fraud detection or risk management is a plus.

🛠️ Keahlian

Lowongan Terkait